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Privacybeleid

The privacy policy below applies to all site visits, transactions and agreements with CANIGÓ COFFEE BV

PRIVACY STATEMENT APPLICABILITY

CANIGÓ COFFEE BV (“us”, “we” or “our”) operates the www.canigocoffee.com website (the “Service”). Canigó Coffee BV delivers coffee everywhere in the Netherlands, to your home or work. We process personal data and other data in accordance with applicable laws and regulations. The considerations regarding this are set out in this Privacy Statement (hereinafter referred to as: “Privacy Statement”). This Privacy Statement applies to the processing of personal information provided by customers (hereinafter: Personal Data), as well as data obtained from visits to and use of our website and the use of additional services.

PERSONAL DATA AUTHORITY

  1. HOW DO WE COLLECT PERSONAL DATA?
    Canigó Coffee BV treats Personal Data confidentially and carefully. We collect Personal Data when placing an order whereby we deliver to you at the frequency you determine when you request a trial package, or request information, participate in a survey or test, if you inquire about our activities, participate in a promotion, asks a question, responds to our website or contacts us in some other way.
  1. WHAT PERSONAL DATA DOES CANIGÓ COFFEE BV COLLECT?
    We collect contact details such as your name, address, telephone number, e-mail address, date of birth and bank details, data relating to previous orders and coffee preferences. We also store when and about what we contacted you. In addition to the personal data that you provide to us, we may collect, record and process additional personal data about your use of our website(s). This concerns data about the equipment you use, such as a unique device ID, the version of the operating system settings of the device you use to visit our website, as well as data about the use of our website(s), such as time you visit us and the topics you view. The response (opens and clicks) to our emails are also recorded on an individual level. In some cases, Personal Data may be combined by us with information from external sources (such as demographic and geographic segments). Based on all this data, we can serve you better and tailor the content of our services better to your preferences. If you do not want this, you can read in paragraph 4 how you can object to this.
  1. WHY DOES CANIGÓ COFFEE BV COLLECT PERSONAL DATA?
    We process Personal Data to process your order as agreed. You can create an account so that you can easily order, change or cancel orders in the future. We store this data to process complaints and chargebacks and for our customer service, for example to answer questions. We analyze and improve our services based on the insights we gain from the use and visits of our websites and with the help of questions and reports to customer service. If you have registered for this, your Personal Data will also be processed to keep you informed of our services and activities, for example because you have subscribed to our newsletter.
    Canigó Coffee BV never provides your information to third parties for commercial use.
  2. YOUR RIGHTS: CORRECTION, INSPECTION AND OPPOSITION
    You can gain insight into your data processed by us at any time and free of charge and adjust your data if desired. You can also object to receiving targeted information about our services that we send to you by e-mail, telephone or post. If you would like to make use of one of these options, please contact us.
  1. HOW DOES CANIGÓ COFFEE BV SECURE YOUR DATA?
    We engage third parties to provide our services, for example to deliver your order. To the extent that these third parties process your data when performing the relevant services, they do so in the capacity of processor for Canigó Coffee BV. We have taken technical and organizational measures to ensure that your data is only used for the purposes for which the third parties are engaged. The relevant service provider only receives the necessary data from us and the service providers are obliged to protect your Personal Data. We conclude agreements with these service providers in which we include this.
  1. DOES CANIGÓ COFFEE BV USE COOKIES?
    We have to use so-called cookies for some of our services. Cookies are small data files that an internet browser places on your computer
    saves. By accepting cookies, information about your visit to our site will be stored. Most browsers are set by default to accept cookies. You can configure your browser so that it refuses cookies or asks for confirmation in advance. However, if you refuse cookies, not all our functions may work properly.

The Canigó Coffee BV website uses Google Analytics, an advertising analysis service from Google Inc. ("Google"). Google Analytics uses so-called cookies, text files that are stored on a computer and make it possible to analyze the use of our website.
The usage information generated by the cookies (including your IP address) is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate use of the website, to compile reports on website activities for website operators and to provide other services associated with website and internet use. Google will also pass on this information to third parties in certain cases, as long as this is required by law or as long as the third party processes this data on behalf of Google. Google will under no circumstances link an IP address with other Google data. By using our website, you agree that Google processes information in the manner stated above for the stated purpose. Data for marketing and optimization purposes is collected and stored. Using this data, user profiles are created under a pseudonym. Cookies can be used for this. The cookies make it possible to recognize the internet browser. The data collected by e-tracker technologies will not be used to personally identify you and will not be combined with personal data about the bearer of the pseudonym without your express consent. The Canigó Coffee BV website uses plug-ins from Facebook and Instagram, e.g. the Facebook 'Like' button and the Instagram 'Follow' button. At that button, respectively clicking on it establishes a direct connection between a computer and the server of the plug-in provider (e.g. Facebook, Instagram). Facebook and Instagram may collect personal and non-personal data. For more information about how these services use personal data, we refer to their privacy policy, which can be found at https://nl-nl.facebook.com/privacy/explanation and https://help.instagram.com/519522125107875

Basis for processing personal data

CANIGÓ COFFEE BV processes your regular personal data in accordance with the legal bases of the GDPR law. Based on this law, we can rely on (one of) the following bases:

  • Consent of the person concerned (Newsletters, agreements)
  • Necessity for the execution of an agreement
  • Necessary for compliance with our legal obligations
  • Represent legitimate interests (processing agreement / personnel administration)

Purposes of processing

CANIGÓ COFFEE BV processes your personal data for:

  • The execution of agreements, transactions and services;
  • Relationship management;
  • Newsletters;
  • Product and service development;
  • Administrative actions;
  • Determining strategy and policy;
  • Personnel administration;
  • Application procedure;
  • Offers

CANIGÓ COFFEE BV processes personal data that is necessary to fulfill the agreement. This data has been collected under an agreement or you have already provided it with a previous agreement. We will send an order confirmation, an invoice and, if necessary, a reminder or reminder. By placing an order, you also give permission to use the personal data you provide for administrative processing. Without this processing we cannot serve you.

Anyone can sign up for our newsletter, we will then send you regular news by email. These letters contain invisible codes that allow us to monitor how many people read our newsletter and which topics are clicked through. We do not register anything by name, we only use general information to improve our newsletter. You can also easily unsubscribe from the newsletter via a link at the bottom of the newsletter.

When you visit our website, we will not collect any personal data without your permission. We do register data that does not contain personal information. This is to gain insight into how our website is used (cookies).

Providing personal data

CANIGÓ COFFEE BV needs your data to keep records, to contact you to fulfill our obligations arising from the agreements made and to store correspondence data.

If you do not provide information, CANIGÓ COFFEE BV cannot do its work and we cannot serve you. This makes the provision of personal data a condition for entering into an agreement with CANIGÓ COFFEE BV.

In addition, CANIGÓ COFFEE BV uses your information to contact you to discuss your order/reservation, which you may be interested in; satisfaction, adjustment, offers (unless you have indicated that you do not wish to receive offers, etc.).

Recipients of personal data

CANIGÓ COFFEE BV processes your data in a database, CANIGÓ COFFEE BV only uses this system for the processing and development of our products and services. The CANIGÓ COFFEE BV database is well secured according to European standards.

A limited part of personal data will be provided to third parties (domain name registration, if necessary for collection), for purposes necessary to provide our services and comply with the agreement made.

The necessary (processing) agreements are based on the necessary (processing) agreements with the “third parties” that CANIGÓ COFFEE BV uses to provide its services.

Disclosure to third parties

Your personal data will not be provided to third parties without your express permission, provided this is necessary to execute a relevant agreement, to provide a specific service or when the law requires it. Your personal data will never be provided to third parties outside the EU.

Save data

We will keep your data for as long as necessary for the processing of our agreement and thereafter in accordance with legal retention periods in our archives. Newsletter data will be kept for as long as you have given permission, as soon as an unsubscribe from a newsletter has been received, we will delete the data. We will not keep your data longer than necessary.

When applying for a job, we will store your personal data for as long as necessary for the application procedure. If no relationship is established, we will delete your data or ask permission to keep your data longer.

Data security

CANIGÓ COFFEE BV uses careful security procedures to protect the processed data, including to prevent unauthorized persons from unintentionally gaining access to this data. CANIGÓ COFFEE BV therefore uses an SSL security certificate.

CANIGÓ COFFEE BV uses an internet company in the Netherlands for its website, this company has properly secured its servers, your data is protected according to the applicable security standards.

Social media buttons

We have a number of social media buttons on our website. This is to make it as easy as possible to share messages. The social media channels work with cookies and adhere to the EU-US Privacy Shield. We use:

Facebook f Instagram Youtube

Cookies

CANIGÓ COFFEE BV uses two types of cookies on its website:

  • Functional cookies: The main purpose of these cookies is to save you time and effort. For example, if you adjust a web page to your personal preferences or if you navigate a website, cookies will remember the chosen settings and preferences for future use. When you visit the website again later, the previously entered data can be retrieved by the cookies, making it easy for you to use the website options as you previously set them.
  • Analytics cookies: CANIGÓ COFFEE BV uses analytical cookies (Google analytics). Through these cookies, CANIGÓ COFFEE BV gains insight into the use of our website. Google analyzes the information obtained in this way for us. The privacy of the visitor remains guaranteed with these analytical cookies. With this data we can optimize our website, so that we can improve the user experience for you as a visitor. Google is an American company that stores its data on American servers. Google thus complies with the EU-US Privacy Shield Principles.

At CANIGÓ COFFEE BV, cookies are automatically accepted, but you can change the settings of your browser so that cookies are not accepted if desired. If you choose not to accept cookies, you may not be able to fully experience the interactive features of this website or other sites you visit.

Links to other websites

Our internet pages contain links to other websites. CANIGÓ COFFEE BV is not responsible for the privacy policy of websites that do not fall under CANIGÓ COFFEE BV. In this situation, we refer you to the privacy statement of the website in question.

Data leak reporting obligation

In the event of a data breach, CANIGÓ COFFEE BV will immediately report this to our internet agency, which will then report its data to the Dutch Data Protection Authority in accordance with the VGA. A data breach is a breach of the security of personal data (hack). All those involved will also be informed about the data breach and the risk associated with the resulting data breach will be urgently identified.

Right of access, rectification, erasure and objection

You may ask CANIGÓ COFFEE BV to inspect the data stored about you. You can also request CANIGÓ COFFEE BV to change, supplement or delete this data. You can do this by contacting us at info@canigocoffee.com

After receiving your request, it will be tested against legal standards before the data is deleted. You can object to the processing of your data or you can withdraw your consent to process data. CANIGÓ COFFEE BV will assess your objection/revocation, i.e. check whether your objection does not endanger the processing of the purposes.

If you have complaints about the processing of personal data, you can address your complaint to: autoriteitpersoonsgegevens.nl

Automated decision making

CANIGÓ COFFEE BV uses automated decision-making regarding checking the creditworthiness of our customers. It is possible that CANIGÓ COFFEE BV will investigate the creditworthiness before any work is carried out. If there is a negative result from this investigation, CANIGÓ COFFEE BV may choose to terminate the agreement. CANIGÓ COFFEE BV can also choose, in the event of poor creditworthiness, to carry out work step by step, where payment in advance may be a condition.

Amendments

CANIGÓ COFFEE BV reserves the right to make changes to this privacy statement, for example due to new legal developments or online services.

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