Canigó

Coffee

FAQ

We are a company. Can we order businesswise?

Ofcourse! Please send your questions or Purchase Order to sales@dev.canigocoffee.com and we will get in contact with you.

I have tasted your cappuccino on board on an airplane. Where can we buy your cappuccino?

Great to hear that you love our cappuccino! At this moment for direct customers it is not available yet, however ‘yet’ means that it will be for sale soon in our webshop. So keep an eye on our website!

Can I order your coffee without to register?

Sure you can! Just make an order without registration. However if you sign up now for an account, you will have no hassle for your next order. We will keep your personal data safe. In the menu above you can create an account in My Canigó.

Where can I find the details of my order?

When you completed the order and your payment was successful, you will receive an order confirmation by mail. This confirmation will contain your ordernumber, what you have ordered and your payment status. Please send an email to shop@dev.canigocoffee.com if you have any questions about your order.

I did not receive an order confirmation by mail?

Oops.. something went wrong in the system. You should receive an order confirmation by mail as soon as you have completed your order and your payment was successful. Please send an email to shop@dev.canigocoffee.com. If you already received an ordernumber please mention it in your mail.

In which countries do you deliver?

For now we deliver only in The Netherlands. However if you live in one of the European countries* below, send us an email with your order** and we will organize your delivery. If you live in another country than mentioned below, send an email with your order & request for delivery and we will get in touch with you. Send your email to shop@dev.canigocoffee.com. 

If you are a company please contact us at sales@dev.canigocoffee.com.

*   Belgium, Germany, Luxembourg, France, Italy, Spain. For the UK we will charge extra costs. Please contact us for more information.
** Orders over €50

When can I expect my delivery?

When your order is ready for shipment you will receive a track & trace code in your mailbox. You can track your delivery by its code. Normally it will take 1-2 days to deliver within the Netherlands. Ofcourse we are dependent of the workload of the carrier. 

 

What to do if my delivery has been damaged?

If your package has arrived but has been damaged, please send us an email with the details of damage and a picture of the damage. We will contact you as soon as possible.
If you want to return your order, the costs to return your package will not be paid by Canigó Coffee B.V. unless otherwise mentioned.
For more information please send your email to shop@dev.canigocoffee.com.

 

Is your answer not at the FAQ? Drop your question here!

How Did You Find Out About Canigó Coffee?

I accept

8 + 1 =

Schedule a Coffee Event

service@dev.canigocoffee.com

Customer Service

+31 (0)85 620 90 55

Contact Us

info@dev.canigocoffee.com