Canigó

Coffee

FAQ

Are your capsules suitable for my coffeemachine?

Our NoVell coffee capsules are compatible for your Nespresso®system. Other coffeemachines designed for capsules are not tested by us.

Is your coffee 100% organic?

Our NoVell coffee capsules contain 100% organic coffee. That means 100% organic farming so no chemical pesticides or herbicides. Our other coffee is Fairtrade and UTZ certified.

Can I order your coffee without to register?

Ofcourse you can make an order without registration. However if you sign up now for an account, you will have no hassle for your next order. We will keep your data careful & safe. In the menu above you can create an account in My Canigó.

Where can I find the details of my order?

When you completed the order and your payment was successful, you will receive an order confirmation by mail. This confirmation will contain your ordernumber, what you have ordered and your payment status. Please send an email to shop@canigocoffee.com if you have any questions about your order.

I did not receive an order confirmation by mail?

Oops.. something went wrong in the system. You should receive an order confirmation by mail as soon as you have completed your order and your payment was successful. Please send an email to shop@canigocoffee.com. If you already received an ordernumber please mention it in your mail.

In which countries do you deliver?

For now we deliver only in The Netherlands. However if you live in one of the European countries* below, send us an email with your order** and we will organize your delivery. If you live in another country than mentioned below, send an email with your order & request for delivery and we will get in touch with you. Send your email to shop@canigocoffee.com

*   Belgium, Germany, Luxembourg, France, Italy, Spain
** Orders over €50

When can I expect my delivery?

We send your delivery with a track & trace code. You can track your delivery by its code. Due to Corona it is very busy and your delivery may be delayed 3-4 days.

Thank you for your understanding!

 

What to do if my delivery has been damaged?

If your package has arrived but has been damaged, please send us an email with the details of damage and a picture of the damage. We will contact you as soon as possible.
If you want to return your order, the costs will not be paid by Canigó Coffee B.V. unless otherwise mentioned.
Send your email to shop@canigocoffee.com

 

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service@canigocoffee.com

Customer Service

+31 (0)35 773 99 16

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info@canigocoffee.com

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